What our customers say about us

Welsh ambulance logo

Since 2017 Welsh Ambulance Services NHS Trust have worked in collaboration with Doc-works to develop and implement a fully digitalised safeguarding reporting system across the whole of Wales. The system enables our staff to make safeguarding referrals directly from their Ipad's and PC's to the appropriate Local Authority or partner agency in real time. 

Since the implementation in 2019 Doc-works have continued to support us in creating a suite of referral pathways for service users with specific needs including Fire and Rescue Services, Live Fear Free (domestic abuse) and Dementia.

Doc-works are a great company to work with, nothing is ever too much trouble, they are professional, responsive, and quickly become part of your team.

Nikki Harvey, Head of Safeguarding, Welsh Ambulance Services NHS Trust

South Central Ambulance NHS logo

The Scribe ePCR solution from Doc-works allows our third-party providers to generate digital records at the patient side and enables us to streamline the handover process with hospital emergency departments in an entirely paper free environment. The system allows us to review and audit clinical records as soon as they are created which proves invaluable in following up on incidents and analysing and measuring quality of patient care.

Alan Weir, Clinical Governance Lead, South Central Ambulance Service NHS Foundation Trust

South Western Ambulance NHS logo

The Doc-works ePCR system gives us a much more robust record: it goes to everybody, it lets us research service data for evidence-based decision-making and auditing purposes, and it helps private providers as well.

Kerron Allen, Clinical Information Systems Manager, South Western Ambulance Service NHS Trust

East eat england ambulance service logo

At EEAST we are committed to providing high quality patient care and clinical excellence together with ongoing regulatory compliance. We wanted an intuitive, easy to use quality assurance solution to help achieve this. The AuditOnline solution from Doc-works fulfilled these requirements and we are very pleased with the results.

Natalie Mudge, Compliance and Standards Lead, East of England Ambulance Service NHS Trust

South Central Ambulance NHS logo

I found Doc-works easy to work with and together we have developed a product which works. Their understanding of our requirements and their attention to detail have been excellent. As our account manager, Ceri was always on hand to respond to my questions and to address any problem that arose.

Dr Ed England, Medicines and Research Manager, South Central Ambulance Service NHS Foundation Trust

Central Medical Services logo

Having onboarded the Scribe ePCR software recently, Central Medical Services have found it to make prehospital documentation easier and more accurate for ambulance crews to record important patient information. The information collected on Scribe can be accessed electronically by hospital staff before the ambulance crew arrives – providing important information in advance of the patient arriving at hospital. Central Medical Services have seen an improvement to quality of patient records and safety following the scribe implementation.

Ian Johnson, Head of Business Development and Events, Central Medical Services

South Central Ambulance NHS logo

To give you an idea of the paper and cost saving the implementation of Scribe ePCR is going to make, I visited one of the bases of one of our private providers recently to collect the now redundant paper forms and they had 25 boxes worth; I couldn’t fit them all in my car!

Darren Weston, Paramedic, South Central Ambulance Service NHS Trust

South Central Ambulance NHS logo

SCAS turned to Doc-works who met and exceeded the brief to provide a fit-for-purpose, within budget audit solution allowing the Trust to become paperless. We have been able to achieve a return on investment and save time by removing duplicated processes. Automating tasks and mandating action plans has significantly helped the Trust in the management of compliance, regulation and general analytics.

Phil Convery, IPC Lead, South Central Ambulance Service

South Central Ambulance NHS logo

AuditOnline is a system that can be utilised at each point within the South Central Ambulance Service to document and monitor clinical standards and at every level of the organisation from front line staff through to board members to ensure that the above points are covered.

Fizz Thompson, Director of Patient Care, South Central Ambulance Service NHS Trust