Doc-works case study

Intuitive cloud audit software enables Trust to maintain high quality patient care

East eat england ambulance service logo

East of England Ambulance Service NHS Foundation Trust

"At EEAST we are committed to providing high quality patient care and clinical excellence together with ongoing regulatory compliance. We wanted an intuitive, easy to use quality assurance solution to help achieve this. The AuditOnline solution from Doc-works fulfilled these requirements and we are very pleased with the results."

Natalie Mudge, Compliance and Standards Lead, East of England Ambulance Service


East of England Ambulance Service Trust wanted to expand the features and benefits of their electronic audit entry and reporting and were looking to the market for experienced providers.

The Trust also wanted to enhance its ability to provide detailed, customisable reports and action plans, in real-time to staff, managers and commissioners.

The ability to create bespoke audit forms specific to each ambulance station whilst maintaining a common grading was also a consideration, as was the bespoke reporting tailored for each individual station.


EEAST replaced their incumbent audit solution with AuditOnline audit and medicine management solution which has been rolled out to over 600 users and 119 stations. The Trust can now meet safety, procedural and operational standards as well as easily produce evidence to demonstrate CQC and ISO 9001 compliance.

Once the existing requirements were met Doc-works were able to guide and support the EEAST team to build their own audit templates, reports and report packs. This included using the system for tasks such as Flu Vaccination tracking and Interim Vehicle Cleans which had not been considered during implementation.

The success criteria included seamless migration from EEAST’s legacy system and not only were the old requirements matched or improved upon but in many cases Doc-works were able to load old data onward for comparison.


  • Detailed real-time reporting and analysis

    A dashboard allows users to monitor and track audits and identify operational risks.
  • Identify problems and create action plans

    All non-compliances automatically create template Action Plans which are assigned to the responsible party for that audit area.
  • Customised schedules and reminders

    For each audit category enabled EEAST to not rely on admin staff to chase and follow-up overdue or missing detail saving considerable time.
  • Drive compliance and quality

    The system’s tagging system was set up to use KLoEs for reporting on compliance to meet CQC requirements.
  • Time and cost savings

    With the elimination of repetitive monthly / quarterly reports which are now automated and self-generating in real time in seconds rather than hours.
  • Transform business insight into action

    Instantly view key metrics and KPIs to see where your main issues lie and reassign resource accordingly.

Find out more about Compliance Audit

Prove or improve compliance with our affordable, user-friendly, self-service auditing system.