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AuditOnline now live at East of England Ambulance Service

One of the largest ambulance services in the UK has gone live with AuditOnline, an intuitive cloud based audit software solution that enables them to continue to deliver the very best patient care.

The East of England Ambulance Service NHS Trust have replaced their incumbent audit solution with the AuditOnline audit and medicine management solution from Doc-works which is due to be rolled out to over 600 users and 119 stations.

EEAST is amongst a growing number of NHS providers to use AuditOnline to meet safety, procedural and operational standards as well as enabling ambulance staff to record information accurately, quickly and efficiently.

AuditOnline enables EEAST to adapt, edit and tailor audits from any mobile device and easily produce evidence to demonstrate CQC compliance. Detailed real-time reporting and analysis via a dashboard allows users to monitor and track audits and identify operational risks. Where a non-compliance issue is identified an integrated action plan can be assigned and implemented.

Natalie Mudge, Compliance and Standards Lead, who sponsored the implementation at EEAST, says:

“At EEAST we are committed to providing high quality patient care and clinical excellence together with ongoing regulatory compliance. We wanted an intuitive, easy to use quality assurance solution to help achieve this. The AuditOnline solution from Doc-works fulfilled these requirements and we are very pleased with the results.”

Barry Clark, Director at Doc-works says:

“The Doc-works team have worked closely with EEAST to make the process of transitioning to a new solution as smooth as possible for the Trust and also to make it as easy as possible for all end users to record information and report on quality indicators.”



Seasons Greetings from Doc-works

Well here at Doc-works HQ we can’t believe how quickly 2017 has flown by. However, thanks to everyone involved – staff, customers, friends and family – it has been an exceptionally rewarding year.

We have been fortunate to be involved with some exciting projects and new business opportunities across the country culminating with a flying visit to Northern and Southern Ireland.

A highlight was showcasing our NHS products at the Emergency Services Show in September where it was a pleasure to meet old friends and new customers and most importantly have fun. It is best though not to ask Simon and Barry about the budget hotel they had the misfortune to stay in!

We now look forward with great anticipation to 2018 and welcome the new opportunities we hope it will bring us. If you are looking for help with taking your business processes from paper to digital, then please do get in touch for an informal chat.

We would like to take this opportunity to thank all our customers for their continued support in 2017 and we send our very best wishes to you all for a peaceful Christmas and prosperous New Year.

The Doc-works Team


The Doc-works ready for the ESS Show 2017

It was all go at the Emergency Services Show

This years Emergency Services Show was an exciting date in our diary and we spent a busy two days catching up with customers, colleagues and friends. Held at the NEC, the show attracted a huge 7,599 visitors with over 450 exhibitors and was a great place to network, learn and see new products.

As first time exhibitors at the show it was rewarding to spend time over a coffee with key contacts from the NHS Trusts sharing how our Scribe ePCR and AuditOnline products for the emergency services are helping to transform patient care. Both products received positive feedback and we also had some interesting discussions as to what the next steps are for technology in the Emergency Services.

Thank you to everyone who came to see us on the stand and if you didn’t get a chance then do contact us for a free demonstration.


Doc-works showcases cloud software solutions at Emergency Services Show 2017

We are excited to be exhibiting for the first time at ESS 2017 where we will be launching our Scribe ambulance electronic patient record (ePCR) and AuditOnline software solutions for the emergency services, hospitals and local government.

Come along to stand L45 and meet the Doc-works team who have a proven track record (over 10 years) of implementing software solutions in the complex NHS environment which help provide high quality care, clinical excellence and innovation.

On the stand we will be demonstrating Scribe, our low cost, fully featured ePCR solution designed for NHS Ambulance Trusts and Independent Private Ambulance Providers which is ready for roll out following a successful pilot with South Central Ambulance Service (SCAS).

With an intuitive user interface which accurately models the layout of existing paper forms, Scribe has been designed in consultation with ambulance crews to improve patient care, maximise crew performance and enhance quality of service.

Other features include:

  • Software configured for multiple tablet sizes
  • Real-time head office viewing of patient data
  • Integrated safeguarding and falls referrals
  • Look ups configured including postcodes, GP practices, drugs

We will also be showing AuditOnline, a fully featured, configurable, audit management system which makes the process of undertaking audits and reporting as smooth as possible in order to free up time to care for patients.

AuditOnline is a ready to go ‘off the shelf’ solution to electronic audits with tablet and smartphone technology linking directly to a powerful analytics portal comprehensively managing, automating and mandating action plans. More features include:

  • User friendly, intuitive interface
  • Ability to integrate with existing IT, hardware and server systems
  • Instant reporting over numerous clinical areas
  • Highly configurable system to meet specific needs

Register for ESS 2017 for free and we look forward to seeing you there.




Doc-works is now a Crown Commercial Service (CCS) supplier on the G-Cloud 9 framework

Scribe Electronic Patient Record (EPR) and AuditOnline cloud software solutions for UK public sector including local government and emergency services.

Doc-work’s Scribe electronic patient record solution for NHS ambulance trusts and independent private ambulance providers together with it’s AuditOnline cloud audit software are both available to purchase on the newly launched G-Cloud 9, the Crown Commercial Services (CCS) framework for cloud-delivered ICT goods and services.

The CCS works with both departments and organisations across the whole public sector to ensure maximum value is extracted from every commercial relationship and to improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

G-Cloud 9 is the latest iteration of the G-Cloud framework helping public sector organisations to find and compare technology suppliers to help them deliver world-class digital services. It now has an expanded number of categories to help buyers find the most relevant services and to date there has been over £2 billion of G-Cloud sales.

With over 10+ years experience of working with the NHS and local government, Doc-works are well placed to compete for government and public sector projects which require cloud hosting, software and support.

“Being accepted as a G-Cloud 9 supplier is a great opportunity for Doc-works. We are delighted to extend our offering and are looking forward to supporting organisations with our affordable cloud software solutions.” Said Barry Clark, Director at Doc-works.

You can find out more about the Digital Marketplace or Scribe EPR and AuditOnline.


Improving Your Invoice Approvals Process

Accounts Payable (AP) is the finance process most often prioritised for performance improvement.

For a lot of organisations though the paper invoice approvals process has not changed for many years with the supplier invoice (either paper or electronic) eventually finding its way to the accounts department who register and receipt it.

The invoice is then sent to the relevant approvers if not approved already but in larger organisations there can be many tiers of approval and with several people needed to authorise the invoice across multiple locations.

Frequent process issues happen such as:

  • Lost invoices
  • Endless re-routing
  • Lack of priority from the authoriser
  • Authoriser sick or on holiday
  • Not knowing who is responsible for the purchase and who should then check and authorise

This leads to major delays and mounting frustration for the accounts department and suppliers. Often, great manual effort can be found in the converting and entering of invoice details into the book of record, such as the ERP system, and resolving exceptions and errors, resulting in wasted time, effort and money.

A recent survey by Kofax found that there were 3 key areas for improvement in Accounts Payable:

  1. Faster Invoice Processing – 40% said that invoice processing was their top area for improvement
  1. Improved Workflow – 47% of AP users would like to improve their workflow
  1. Increased Process Visibility – 40% of AP users would like to increase process visibility

Streamlining the AP process clearly has many benefits. Having invoices in a digital format for example allows them to be coded and approved without the need for a paper trail which increases efficiency, and automatic email reminders can replace the need to chase up approvals.

With the right solution AP can:

  • Can improve productivity (capture, coding and validation metrics)
  • Reduce bottlenecks (identify areas needing resolution)
  • Improve cash management and supplier performance (through spend analytics and supplier score carding for comparative data)

Removing the delay and manual effort leads to significant cost savings and benefits. Once an efficient and effective process has been implemented this will result in less effort required to manage the approvals as well as significant reduction in the cost of labour to manually enter data.

Contact us to see how we can improve your invoice approvals process and reduce costs


Scribe electronic patient record

Scribe EPR pilot live with UKSAS

We are pleased to announce that we have finally gone ‘live’ with our Scribe electronic patient record app pilot with UK Specialist Ambulance Service (UKSAS).

Designed in consultation with paramedics, Scribe accurately models the layout of the existing A3 paper forms used by ambulance crews. We utilised our 10+ years NHS software experience to create an information system that is accurate, intuitive and provides a paramedic with everything they need when responding to a time critical incident.

We have worked extremely closely with both UKSAS and SCAS to help them provide the best possible patient care with an EPR system that improves the quality of their services and patient’s experiences due to their ability to now be able to securely hold patient data, share timely information with other healthcare providers and facilitate a seamless hospital handover experience.



Introducing Scribe ePR – the affordable Electronic Patient Record System from Doc-works

We are excited to announce the long-anticipated release of our Scribe ePR suite which is being rolled out initially with one of the South’s largest Private Ambulance Providers – South Central Ambulance Service (SCAS) at the instruction of it’s commissioning Trust.

Scribe ePR is the only affordable integrated ePR solution that has been specifically engineered for the UK Ambulance service to replace paper processes. It has been designed with ambulance crews in mind and models the layout of existing paper patient records that crews are familiar with.

The Scribe multi-device Patient Record capture and reporting system heralds a new opportunity for Trusts to achieve all their ePR targets without a high cost of ownership.

An affordable, tailored solution

Scribe is a software solution aimed at being as cost effective as possible, with users encouraged to purchase their own devices and data-comms enabling the lowest possible cost of ownership for the system. Our feature-rich solution includes:

  • Intuitive data capture
  • Real-time reporting
  • Rapid implementation
  • Low training costs
  • Short learning curves
  • Range of devices to suit crew requirements

Operating as a licence model with full support and updates included there are no hidden costs to add extra fields to both the Scribe handsets and Portal as and when required by updated clinical guidelines.

Working with you for a smooth transition

Our team will work side-by-side with you to ensure your organisations transition to Scribe ePR is as seamless as possible, and that all your ePR and Trust objectives are fully met, including a development path to include integration with the NHS Spine and Bluetooth connectivity to medical devices.

Contact us for an information pack or to see a demonstration 


The Paperless office: Fact or Fiction?

How realistic a goal is it for businesses?

Or mantra at Doc-works is less paper rather than no paper. What do we mean by this? Well despite the fact that the term the Paperless Office has been around for over 30 years – first coined by IBM as a marketing slogan in the early days of computing – it appears to still be an unachievable dream.

When it comes to eradicating paper, business organisations have to be realistic. Completely eliminating paper might not be practical or economical. Regulatory and legal compliance often requires paper and industries like law and accounting might never fully break association with paper documents.

However most businesses will also be aware of the potential benefits of turning digital: increased process efficiencies, reduced costs, more transparency and many other reasons, but how close are they to achieving the ‘Paperless Office Dream’?

Not that close according to a recent study by AIIM which showed that ‘nearly half of organisations have made only a 5% progress towards processes that could be paper free. 18% haven’t even started yet.

Here are some recommendations from a recent survey by Kefron to move towards a digital office:

  • Audit your processes to see where paper slows throughput, add process steps or restrict transparency and reporting.
  • In particular, examine your customer response mechanisms to see if physical mailings or paper processing are slowing things down, restricting visibility or paralleling electronic communications paths.
  • Look at how physical handling of incoming mail site-by-site might be better centralised, processed and where they might be located.
  • Evaluate the latest technology for capturing data from forms and invoices and look to process a higher proportion of your documents automatically.
  • Consider using a bureau especially if you are concerned about capital outlay, fluctuating volumes and overall risk.
  • Aim to scan documents or capture data as close to the source as possible – in the branch office, on the shop floor or at the customer’s premises.
  • Brainstorm how the capabilities of modern mobile devices – portable scanners, smartphones, tablets and specialist devices could transform your processes by eliminating elapsed time, lost forms, poor data and re-keying.
  • Pick just one of these areas and chances are it will show a good enough return on its own with other applications and benefits enhancing the potential return.

Read the full report by Kefron here.